Shipping Policy

North Wave Global Parts works to provide reliable delivery of automotive parts while keeping customers informed throughout the shipping process. This Shipping Policy explains how orders are prepared, shipped, tracked, and delivered.

1. Order Processing

Orders are normally processed during our business hours, Monday through Saturday, 9AM–6PM EST. Processing time can vary depending on product availability, supplier location, order verification, and whether a part must be sourced specifically for your vehicle.

For parts that are not immediately available, we will communicate the expected sourcing or fulfillment timeframe when practical.

2. Shipping Methods

We may use reputable parcel, freight, or specialty carriers depending on the size, weight, destination, and nature of the part. Oversized, heavy, hazardous, or freight-eligible automotive components may require special handling or delivery arrangements.

3. Delivery Estimates

Any delivery timeframe provided by North Wave Global Parts is an estimate and is not a guaranteed delivery date unless expressly agreed in writing. Actual delivery may vary because of carrier capacity, weather, holidays, address issues, supplier delays, customs procedures, or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, when applicable, are communicated during the quotation or ordering process. Charges may vary based on destination, package dimensions, weight, freight requirements, residential delivery, liftgate requirements, or other carrier fees.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address and contact information. Additional charges or delays caused by an incorrect, incomplete, or changed address may be the customer's responsibility.

6. Order Tracking

When tracking information is available, it may be provided after the order is dispatched. Tracking information is supplied by the carrier and may not update immediately after pickup. Carrier tracking should be used as the most current source for shipment movement and delivery status.

7. Inspection at Delivery

Please inspect packages as soon as they arrive. If the package is visibly damaged, photograph the packaging and the part before discarding any materials and contact us promptly. For freight shipments, note visible damage on the delivery receipt when possible.

8. Damaged, Lost, or Missing Shipments

If an item arrives damaged, appears to be missing, or is reported as delivered but cannot be located, contact North Wave Global Parts as soon as possible. We may request photographs, packaging information, delivery details, or other documentation so that we can work with the carrier or supplier.

9. International Shipments and Customs

For shipments outside the United States, the customer may be responsible for customs duties, import taxes, brokerage fees, clearance charges, or other destination-country requirements unless otherwise stated in the order. These charges are imposed by the destination country or carrier and are not controlled by North Wave Global Parts.

10. Freight and Oversized Parts

Large or heavy components such as engines, transmissions, body panels, axles, differentials, and other oversized parts may require freight delivery. Freight shipments may have special delivery requirements, and the customer may need to be available to receive the shipment.

11. Delivery Refusal

Please do not refuse a shipment solely because you have changed your mind or no longer need the part. Unapproved refusals may result in return freight or other charges. If a shipment is damaged or there is another delivery issue, contact us promptly so we can provide instructions.

12. Shipping Costs for Returns

Shipping costs associated with returns are handled according to our Return & Refund Policy. If a return is approved because of an error attributable to North Wave Global Parts or because of an eligible product issue, we will provide instructions regarding applicable return shipping arrangements.

13. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please contact:

North Wave Global Parts
Phone: (484) 740-5752
Sales: sales@northwaveglobalparts.com
Support: support@northwaveglobalparts.com
Working Hours: Mon–Sat: 9AM–6PM EST