Return & Refund Policy

North Wave Global Parts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us regarding auto parts inquiries and orders.

1. Information We Collect

We may collect the following types of information when you request a quote, contact us, or use our services:

• Contact Information: Your name, phone number, email address, and mailing address.
• Vehicle Details: Year, make, model, trim, engine size, VIN (Vehicle Identification Number), and drivetrain information.
• Part Information: Part name, part number, condition preference (OEM, aftermarket, new, used, remanufactured), and any additional details about your parts request.
• Communication Data: The content of your messages, inquiries, and any attachments you may provide.
• Technical Data: IP address, browser type, device information, and cookies when you interact with our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Parts Inquiry Processing: To research, verify compatibility, and respond to your parts requests and quote inquiries.
• Order Fulfillment: To process and ship orders you place with us.
• Customer Support: To communicate with you about your inquiries, orders, and provide assistance.
• Service Improvement: To analyze and improve our website, services, and customer experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Security: To protect our website, systems, and users from fraud, unauthorized access, and other security issues.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Parts Suppliers & Sources: With trusted parts suppliers and sources to fulfill your parts requests and provide accurate pricing and availability.
• Service Providers: With third-party service providers who help us operate our website, process payments, and deliver orders (e.g., shipping carriers).
• Legal Requirements: When required by law, court order, or government regulation to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Retention

We retain your personal information only as long as reasonably necessary to fulfill the purposes outlined in this policy, including:

• Responding to your inquiries and fulfilling parts requests.
• Maintaining business records for accounting, tax, and legal compliance.
• Resolving disputes and enforcing our agreements.

After the retention period, we will securely delete or anonymize your personal information in accordance with applicable laws.

5. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

• Encryption: We use SSL/TLS encryption for data transmission.
• Access Control: Only authorized personnel have access to your information on a need-to-know basis.
• Data Minimization: We collect only the information necessary for your parts requests.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to the processing of your information for certain purposes.
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us using the information provided below. We may require identity verification before processing your request.

7. Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Improve our website functionality and user experience.

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain website features.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page with the "Last Updated" date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

North Wave Global Parts
Phone: (484) 740-5752
Sales: sales@northwaveglobalparts.com
Support: support@northwaveglobalparts.com